Use Cases
FMCG BrandConquesting & switchBuyer · Brand Manager

Conquesting competitor shoppers — without outspending nationally.

Convert the specific competitor buyers most likely to switch.

8–15%
Competitor buyer conversion
30–45%
Repeat rate among converts
0.5–1.5 pts
Category share lift in target postcodes
Scenario

The situation.

Your brand is #2 in the category. The #1 competitor has 8 points more market share. Your product recently won a blind taste test, quality award or reformulation. You want to convert competitor buyers — not by outspending them nationally, but by targeting the specific shoppers who buy the competitor in the postcodes where switching is most likely.

The Qommerce workflow

How it runs end-to-end.

A step-by-step walkthrough of what happens inside the platform — and the value delivered at each step.

  1. 01

    Competitor buyer identification — Shopper IQ

    Loyalty data identifies shoppers who have purchased the competitor at least three times in the last six months, filtered by postcodes where your brand has distribution, where your price premium is below 10%, and where the shopper has bought the category before but not your brand. Audience size: 890,000 addressable competitor buyers.

  2. 02

    Campaign activation

    CTV + DOOH near stores + display retargeting. Creative: "Award-winning quality. Taste the difference." Region-adapted — high-PP postcodes lead with quality, medium-PP postcodes lead with value comparison.

  3. 03

    Measurement

    11% of exposed competitor buyers purchased your brand within six weeks. Of those, 41% purchased a second time (early loyalty signal). Category share +0.9 points in target postcodes during the campaign. ROAS 4.1x at the product level. Brand halo +4% on adjacent SKUs in exposed postcodes.

Expected outcomes

Benchmark ranges.

Drawn from the platform's capabilities. Use as projections, not guarantees.

Competitor buyer conversion
8–15%
Repeat rate among converts
30–45%
Category share lift in target postcodes
0.5–1.5 pts
Let's talk

Ready to close the execution gap?